Doraville at Your Service

Doraville at Your Service

The City is pleased to introduce a 24/7 service request app for residents. The app can be used to report issues such as code violations, litter in the parks, or potholes on city own roads. These reports can be submitted through the web portal or the smartphone application.

Doraville at Your Service, however, is NOT intended for reporting emergency issues. Call 911 for all public safety emergencies that require police, fire or EMS. For water or sewer emergencies, call DeKalb County Department of Watershed Management at (770) 270-6243, a 24-hour emergency number.

How do I submit my request?

The app is supported by iWorQ - which is a free download. It is quick and easy!

  • Download the iWorQ Service Request application from App Store or Google Play, or click here to go to
  • Enter the Agency Code “Dor01
  • Create a personal account by signing up with Google or Facebook or creating a new account, or continue as guest. (However, if you continue as guest, you will not be able to access the status of your request.)
  • Fill out and submit your request or complaint, and check back later for its status on the iWorQ Service Request app or

How quickly will my request be processed?

The Doraville at Your Service Team is available to respond to your requests Monday through Friday during business hours, 8:30 a.m. – 4:30 p.m., with the exception of holidays and other closings. We make every attempt to respond to your requests within 24 hours, but please allow up to 3 business days for a response.


Please send an email to the Doraville at Your Service Team at for additional questions or further assistance.

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